Help Me Now

Run your help desk and manage Windows devices from one console on your own Windows server. All on your local network.

No per-device or per-admin pricing.

Help Me Now dashboard showing device status, open requests, and monitoring alerts — Overview with sample data

Features

Service desk and knowledge base

Staff can submit requests, reply, and track progress in My Support. Technicians work from a shared ticket queue and can link issues to a device or asset.

Route requests to support groups and track response and resolution targets.
Reply to requesters or leave internal notes for other technicians.
Publish searchable help articles with drafts, revision history, and access controls.

The service desk queue with sample requests, statuses, and priorities — Service desk queue

Windows device and software management

See hardware and installed software across your Windows fleet. Organize approved devices into folders and tags so you can manage them as a group.

Build repeatable setup profiles for applications, scripts, and Windows settings.
Follow deployment progress on each device and retry failed steps.
Find missing Windows updates and schedule installations in maintenance windows.

Managed Windows devices grouped by site with sample inventory and device status — Managed devices

Monitoring and network discovery

Review CPU, memory, disk, and service health on servers. Alert rules can open linked tickets so a technician can follow up from the service desk.

Check availability with ping and TCP port checks for equipment such as printers and switches.
Scan approved network ranges and use SNMP to identify network devices.
Review discovery results before adding devices to your asset register.

Monitoring view with sample server health and alerts — Server monitoring

Remote support

Start an encrypted remote desktop session over your LAN or VPN. The person at the device approves the session and can control clipboard sharing and file transfers. Technicians can choose which screen to view.

Assets, IP addresses, and reporting

Track where equipment is assigned, record check-outs, and link equipment to tickets and IP addresses. Review service desk performance and Windows update compliance, or export reports as CSV.

Self-hosted administration

Run the controller on your own Windows server. Set module access by role, optionally sync with Active Directory, and schedule encrypted controller backups.